Gunplas are manufactured in Japan and thus it's very hard to guarantee box conditions during the shipping processes. Certain P-Bandai kits were released years ago and therefore also not possible to guarantee box conditions.
With the above being said, our team checks every kit manually and if the damages to the box are severe, it will be noted in the product's name and sold at a discount.
Kits with damaged boxes are listed as an option in the product page and are typically subject to various degrees of discounts between 3%-15%. Our definition on box conditions are listed below:
Fine Box: does not mean that the box is in perfectly shiny and brand new condition, although it could be the case. Boxes with one or two minor imperfections are also considered Fine
Box Damaged - Minor: Boxes that have several minor but "noticeable at a glance" imperfections are listed with this option. These imperfections includes scratches and minor dentations
Box Damaged - Mild: Boxes with several obvious imperfections but still managed to keep its overall shape and the box art
Box Damaged - Severe: Boxes with major imperfections including severe deformation due to crushing or pressure applied otherwise
Note: All of the kits we sell, whether listed with box damage or not, are inspected to ensure runner completeness. Kits with damaged runners are kept within the studio for ourselves.
Note: We guarantee box conditions are as stated when shipped and are not responsible for damages to the box during the shipping process. We use bubble wraps for all of our orders and, where we see fit, reinforce the box with extra layers of cardboards and corner protectors (Typically on shipments going outside of the GTA).